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Things you need to know Information for buyers Information for sellers Your deposit is protected Make sure your real estate agent is registered
Agents and Brokerages
TRESA Explained Becoming a real estate agent Becoming a real estate broker Info for real estate agents Info for brokerages Insurance Criminal Record and Judicial Matters Check Fee schedule
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About real estate education in Ontario Education requirements Becoming a real estate agent Post-registration education for real estate agents Becoming a real estate broker Brokerage staff compliance training Continuing education for agents and brokers Updates More Information
Complaints and Enforcement
About RECO’s complaints process Submitting a complaint After submitting a complaint If you are the subject of a complaint Inquiring about the number of offers on a property Scheduled hearings Enforcement activities Provincial Offences Officers
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What we do Board of Directors Board Committees Discipline and Appeals Committees Consumer Advisory Council Industry Advisory Council Our team RECO’s Public Action Plan (2022 AG report) Plans and publications 2025 Annual General Meeting 2025 Board Director Election 2024 Annual General Meeting By-laws, policies & other documents Legislation RECO administers
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Buyers and Sellers
Things you need to know Information for buyers Information for sellers Your deposit is protected Make sure your real estate agent is registered
Agents and Brokerages
TRESA Explained Becoming a real estate agent Becoming a real estate broker Info for real estate agents Info for brokerages Insurance Criminal Record and Judicial Matters Check Fee schedule
Education
About real estate education in Ontario Education requirements Becoming a real estate agent Post-registration education for real estate agents Becoming a real estate broker Brokerage staff compliance training Continuing education for agents and brokers Updates More Information
Complaints and Enforcement
About RECO’s complaints process Submitting a complaint After submitting a complaint If you are the subject of a complaint Inquiring about the number of offers on a property Scheduled hearings Enforcement activities Provincial Offences Officers
About
What we do Board of Directors Board Committees Discipline and Appeals Committees Consumer Advisory Council Industry Advisory Council Our team RECO’s Public Action Plan (2022 AG report) Plans and publications 2025 Annual General Meeting 2025 Board Director Election 2024 Annual General Meeting By-laws, policies & other documents Legislation RECO administers
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Home About What we do Performance measures

RECO regularly assesses its performance against key metrics to monitor how well it is meeting its objectives while effectively serving the broader public, and the real estate agents, brokers, and brokerages it regulates.

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RECO's Service Standards Report outlines the levels of service that the public, and registrants, can expect under normal circumstances. We not only aim to meet these standards but strive to exceed them.
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Explore RECO’s progress in enhancing consumer protection, ensuring registrant satisfaction, and increasing brand awareness, all aimed at promoting a safe and informed marketplace.

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RECO strives to provide quality customer service in line with the Trust in Real Estate Services Act, 2002 (TRESA) and its regulations. We ensure the highest standards of transparency by providing detailed information on complaints from the previous year, showcasing our commitment to continual improvement and accountability.