Consumer protection, satisfaction, and awareness

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RECO provides a summary of key performance measures here. For more in-depth reporting, please refer to RECO’s annual report.

Consumer protection: brokerage inspections

Performance measure	2023	2024	2025
Brokerages inspections
Target # of inspections	900	1,050	1,250
# of completed inspections	888	1,065	TBA*

* Number will be published at fiscal year-end.

Performance measure	Goal	2022	2023	2024
Brokerages
% of inspected brokerages requiring no further regulatory action	Maintain or improve the % of inspected brokerages that comply with regulations and require no further regulatory action	89%	88%	TBA
Real estate agents
% of registrants subject to complaints and/or regulatory action	Maintain or improve the % of registrants who are subject to complaints and/ or regulatory action	2.2%	1.8%	TBA

Each year, RECO surveys registrants to understand their perspective on RECO’s work as a regulator and identify any trends.

Performance measure	Goal	2022	2023	2024*
% of registrants satisfied with RECO overall	Maintain or improve the % of registrants who are satisfied with RECO overall	76%	69%	69%
% of registrants satisfied with the overall experience they had when interacting with RECO	Maintain or improve the % of registrants satisfied with the experience of their interactions with RECO	77%	74%	75%

*A new survey provider was used in 2024 therefore results are not directly comparable with prior year’s.

Each year, RECO surveys consumers to understand their perspective on RECO’s work as a regulator and identify any trends.

Performance measure	Goal	2023	2023	2024*
% of registrants satisfied with the outcome they had when interacting with RECO	Maintain or improve the % of registrants satisfied with the outcome of their interactions with RECO	77%	74%	68%

*A new survey provider was used in 2024 therefore results are not directly comparable with prior year’s.