|
Service |
Target |
2024 |
Status |
|---|---|---|---|
|
Contacting RECO by phone |
2 mins. |
52 sec. |
|
|
Registration application processing* |
|||
|
New salesperson |
More than 80% within 8 business days |
94% |
|
|
Salesperson/broker renewal |
More than 80% within 8 business days |
90% |
|
|
Reinstatement for brokers and salespersons |
More than 80% within 8 business days |
94% |
|
|
New business applications |
More than 80% within 15 days |
98% |
|
|
Complaints – average time to close |
|||
|
Complaints that are not escalated are closed on average within the target time |
110 days |
104 days |
|
Legend
- meeting/exceeding target
- missing target by less than 15%
- missing target by more than 15%
*Please note these standards are for non-complex applications, with the assumption that all required supporting documentation was provided with the application.
In line with our values, and commitment to transparency and accountability, our Service Standards Reports are publicly available.