Submit a Claim

Home buyers and sellers with an iPro transaction

Home buyers and sellers with an iPro transaction need to file a consumer deposit insurance claim form as soon as possible. Here are the next steps to take:

1. Please complete this Consumer Deposit Insurance claim form. (You may fill the form out to the best of your ability, and ClaimsPro will be in touch if they need additional information.)
2. Send the completed form to insurance@reco.on.ca, with the closing date in the subject line.
3. After your claim form is received, RECO will forward it to ClaimsPro LP, the claims adjuster. A ClaimsPro LP representative will contact you—or your lawyer—directly.

We appreciate your patience. If you have any questions about the claims process, email insurance@reco.on.ca. For general questions about iPro, email iproquestions@reco.on.ca.

Agents/brokerages with outstanding iPro commissions

Agents are urged to file a commission protection insurance claim form with the insurance claims adjuster, ClaimsPro LP, as soon as they are able to do so. Claims need to be submitted for each deal with commissions outstanding so they can be assessed promptly.

Submitting a form earlier will not change the amount of the claim payment – claims will be treated equally and paid, at the earliest, when a transaction closes and commissions are due. The insurer is exploring all avenues to try to pay out commission claims as quickly as possible.

To file a commission protection insurance claim form with the adjuster, please complete the following steps:

1. Complete the Commission Protection Insurance claim form.
2. Email it directly to claims@reco-claims.ca and include “Attention: Jan Perkins” at the top of your message.
3. A ClaimsPro representative will contact you.

If you need assistance completing a claim form, please contact ClaimsPro directly. You may fill the form out to the best of your ability, and ClaimsPro will be in touch if they need additional information. You can contact ClaimsPro LP at 1-877-740-1913 or claims@reco-claims.ca. For general questions about iPro, email iproquestions@reco.on.ca.

RECO does not handle claims and is not able to provide information about your claim.