Agent and brokerage FAQ

Updated on October 7, 2025

Commission owed by iPro Realty Ltd.

I am owed commission by iPro Realty Ltd. What should I do? 

Agents are urged to file a commission protection claim form with the insurance claims adjuster, ClaimsPro LP. Claim forms need to be submitted for each deal with commissions outstanding (or that will become outstanding once the transaction closes) so they can be assessed promptly. 

Submitting a form earlier will not change the amount of any claim payment – claims will be treated equally and paid, at the earliest, when a transaction closes and commissions are due. The insurer is exploring all avenues to try to pay out commission claims as quickly as possible. 

To file an insurance claim form with the adjuster, please complete the following steps:

1. Complete the Commission Protection Insurance claim form.
2. Email it directly to claims@reco-claims.ca and include “Attention: Jan Perkins” at the top of your message.
3. A ClaimsPro representative will contact you.

If you need assistance completing a claim form, please contact ClaimsPro directly. You may fill the form out to the best of your ability, and ClaimsPro will be in touch if they need additional information. You can contact ClaimsPro LP at 1-877-740-1913 or claims@reco-claims.ca. For general questions about iPro, email iproquestions@reco.on.ca.

To assist those preparing their claim form, a short instructional video is now available to guide you step-by-step through completing and submitting your commission protection insurance claim form. Click here to watch the video. 

RECO does not handle claims and is not able to provide information about your specific situation. 

I need help completing my commission protection claims form – who should I contact?

If you need assistance completing a claim form, please contact ClaimsPro directly. You may fill the form out to the best of your ability, and ClaimsPro will be in touch if they need additional information. You can contact ClaimsPro LP at 1-877-740-1913 or claims@reco-claims.ca.

RECO does not handle claims and is not able to provide information about your specific situation. 

How long will the commission protection claims process take?

The claims adjuster and insurer understand the urgency of this matter for everyone affected. Agents are urged to file claim forms as soon as they are able, which is an essential step in the insurer’s investigation. Once your form is submitted, ClaimsPro LP will contact you directly. 

The insurer and claims adjuster are currently assessing the claims forms received, to understand the full scope of the commissions that are owed to registrants affected by the iPro situation. Until this assessment is complete, commission claims cannot be paid. The insurer and claims adjuster are working tirelessly to expedite assessments and have brought on additional resources to support the review process.  

Claim payment timing will depend on a number of factors, including fulsome documentation of the claim, commissions being due and payable, and confirmation of total claims anticipated. 

RECO is not the insurer and cannot determine if there is coverage for your claim. 

Can I change the brokerage listed in a transaction that originally involved iPro Realty Ltd., now that their accounts are frozen?

Any registrant considering adjustments to a transaction agreement—specifically to remove iPro as the brokerage of record—to consult with legal counsel. This includes any attempt to change the brokerage through an amended Confirmation of Cooperation Agreement, a mutual release of the original Agreement of Purchase and Sale, or any other method.

To comply with the law, amending a transaction to remove the original brokerage requires the agreement of all parties involved. In this case, that includes iPro Realty Ltd. Since iPro is no longer operating and its accounts are frozen, obtaining such agreement is not possible. Therefore, any amendment to remove iPro would not be legally valid.

What happens if I submit an insurance claim under the Consumer Deposit or Commission Protection claims with an amended transaction that excludes iPro Realty Ltd.?

Please note that any claim submitted for a transaction that has been amended to remove iPro Realty Ltd. as the brokerage may not be eligible for coverage under the Consumer Deposit or Commission Protection claims. Making such changes to the original transaction could unfortunately affect the eligibility of all claims related to that transaction.

Commission owed to iPro Realty Ltd. 

My organization (e.g., brokerage, law firm, or other party) was involved in a transaction with iPro Realty Ltd. How do we make commission payments owed to former iPro agents? 

If your brokerage, law firm, or another party was involved in a transaction with iPro Realty Ltd. and owes commission to iPro agents, please follow the instructions below. 

Note on Payments: Out of an abundance of caution, and to ensure the secure handling of all commission and trust funds, RECO is not accepting Electronic Funds Transfers (EFTs) at this time. This policy is in place to help prevent technical issues and safeguard all involved parties. 

Payment Instructions

Cheques or certified bank drafts must be made payable to: 
iPro Realty Ltd.

Send to:
Attn: Dipak Parmar
Real Estate Council of Ontario
1400-3300 Bloor St W, West Tower
Toronto ON M8X 2X2

To support agents during this time, RECO will either waive or reimburse transfer fees, including for those agents who may have transferred immediately from iPro to iCloud and wish to transfer to a new brokerage in the coming weeks.

If you have additional questions about the transfer process, please contact information@reco.on.ca.

What if I want to start my own brokerage?

Any agent who wants to start a new brokerage should follow the process which can be found here.

Some former iPro Realtors have said they were part of tax remittance programs — leaving a portion of their commission income in iPro’s accounts to be either remitted to the CRA or returned to them at tax time. Now that those accounts are frozen, is there a process in place for these registrants to recover those funds or redirect them to the CRA? Has RECO provided any guidance on how to proceed?

In instances where registrants had funds held in an iPro account as part of a tax remittance program managed by iPro — whether for income tax or HST — we understand the added pressure and concern this has raised. The insurance program manager recommends that your best recourse would be to consult with legal counsel or an accountant.