Agent and brokerage FAQ

Updated on May 28, 2026

Tax Documents for Former iPro Agents
Commission owed by iPro Realty Ltd.
Commission owed to iPro Realty Ltd.
General

Tax Documents for Former iPro Agents

I am a former iPro agent and need information about my T4 and other tax documents. Who should I contact?
Former iPro agents seeking information about T4 forms or other tax documentation should contact Mariana Alves at mariana@iProRealty.com for assistance.

Commission owed by iPro Realty Ltd. (Updated on May 28, 2026)

Pre-construction transactions

What steps should I take if my real estate transaction is scheduled to close at a future date?
For anyone with a transaction closing in the future, they should simply submit a claim form.

How are pre-construction commissions treated if part of the commission was already paid and the balance is due on closing?
Claimants with questions regarding their specific transaction or claim should contact ClaimsPro at 1-877-740-1913 or ipro-claims@reco-claims.ca.

Can claims be submitted for pre-construction deals that have not yet closed?
Yes. Claims can be submitted, but payment cannot be made until the transaction closes and commissions are earned.

Will filing a claim now delay payment once a pre-construction deal eventually closes?
Filing a claim now does not delay payment. However, claims for transactions that have not yet closed will not be prioritized for payment until commissions are due.

Other Inquiries

I am owed commission by iPro Realty Ltd. What should I do?
Agents are urged to file a commission protection claim form with the insurance claims adjuster, ClaimsPro LP. Claim forms need to be submitted for each deal with commissions outstanding (or that will become outstanding once the transaction closes) so they can be assessed promptly. 

Submitting a form earlier will not change the amount of any claim payment – claims will be treated equally and paid, at the earliest, when a transaction closes and commissions are due. The insurer is exploring all avenues to try to pay out commission claims as quickly as possible. 

To file an insurance claim form with the adjuster, please complete the following steps:

1. Complete the Commission Protection Insurance claim form.
2. Email it directly to claims@reco-claims.ca.
3. A ClaimsPro representative will contact you.

If you need assistance completing a claim form, please contact ClaimsPro directly. You may fill the form out to the best of your ability, and ClaimsPro will be in touch if they need additional information. 

You can contact ClaimsPro LP at 1-877-740-1913 or claims@reco-claims.ca. 

To assist those preparing their claim form, a short instructional video is now available to guide you step-by-step through completing and submitting your commission protection insurance claim form.

RECO does not handle claims and is not able to provide information about your specific situation.

I need help completing my commission protection claims form – who should I contact?
If you need assistance completing a claim form, please contact ClaimsPro directly. You may fill the form out to the best of your ability, and ClaimsPro will be in touch if they need additional information. You can contact ClaimsPro LP at 1-877-740-1913 or ipro-claims@reco-claims.

To assist those preparing their claim form, a short instructional video is available to guide you step-by-step through completing and submitting your commission protection insurance claim form.

RECO does not handle claims and is not able to provide information about your specific situation. 

Who is paying the commission protection claims?
Commission protection claims are paid by the insurer, in accordance with the insurance policy.

Funds from RECO’s insurance program stability fund are being placed in a protected trust to address the shortfall that RECO believes was misappropriated by the principals of iPro, while recovery efforts continue.

What does “100% payment” mean?
“100% payment” means the full eligible amount of a commission protection claim, subject to:

• the policy limit (up to $200,000), and
• applicable deductibles and program terms.

What should claimants do when they receive an offer?
Claimants should:

• respond promptly to requests from the claims adjuster,
• submit all required information, and
• complete and return the required payment release documentation as soon as possible.

Doing so will help ensure payments can be issued as quickly and as efficiently as possible.

What is the deductible amount under the commission protection policy?
The commission protection insurance policy requires a $250 deductible, which is applied once per claimant.

Is the deductible applied per claim or per claimant?
The deductible is applied only once per claimant, regardless of the number of claims submitted.

What about those impacted that fall outside the policy limit or coverage?
Some claims may exceed the applicable limits available or coverage under the commission protection insurance policy.

The insurer continues to work directly with affected claimants regarding their specific circumstances and any remaining eligible amounts payable through the claims process.

If you have questions regarding your specific claim, please contact ClaimsPro at 1-877-740-1913 or ipro-claims@reco-claims.ca.

Commission owed to iPro Realty Ltd. (Updated on May 28, 2026)

My organization (e.g., new construction developer/builder, brokerage, law firm, or other party) was involved in a transaction with iPro Realty Ltd. How do we make commission payments owed to former iPro agents?  

For new construction builders/developers

The court has issued an order permitting parties owing commissions related to iPro Realty Ltd. transactions to work directly with the individuals entitled to those commissions. 

If you owe commissions related to a pre-construction transaction, you should work directly with the agent entitled to the commission in accordance with the court order. Commission payments related to these transactions are not required to be routed through iPro Realty Ltd. or RECO. Please do not send funds to iPro Realty Ltd. or RECO. 

For brokerages, law firms, and other parties 

If your brokerage, law firm or another party owes commissions related to an iPro transaction, please contact ClaimsPro regarding next steps and payment instructions.  

ClaimsPro: 
1-877-740-1913
ipro-claims@reco-claims.ca 

If iPro Realty Ltd. acted as the listing brokerage, referring brokerage, cooperating brokerage, or if a balance of commission is payable on or after the closing date (often paid by the vendor’s lawyer), please follow the same payment instructions outlined above.  

When applicable, be sure to include the cooperating brokerage’s name and the property address related to the transaction.  

If available, please include in the email a copy of the Agreement of Purchase and Sale, the Confirmation of Cooperation and Representation, and the trade record sheet if one exists.  

General

What happened to iPro Realty Ltd.?
Prior to a scheduled inspection, iPro identified to RECO a multi-million-dollar shortfall in iPro’s trust accounts. These funds — consumer deposits and commissions — should have been securely held in trust. Instead, they were misappropriated. This represents a serious and unacceptable breach of trust by iPro’s leadership and a violation of their legal obligations under Ontario law.

RECO’s focus is on safeguarding the interests of all registrants and their clients as this matter is resolved.

Steps RECO has taken to protect you and your clients:

• Frozen iPro’s accounts to stop any potential for further misuse of funds, preserve what remains, and protect funds yet to be deposited.
• Directed affected consumers and agents to file insurance claims to ClaimsPro LP under RECO’s professional liability insurance program, ensuring there is a structured, fair process for payments.
• Worked with the insurer to expedite the insurance review process, protecting buyers, sellers, and agents.
• Commissioned an independent and comprehensive audit (conducted by Dentons Canada LLP) to fully examine what occurred and to ensure accountability. The findings will be made public later this fall.

Some former iPro agents have said they were part of tax remittance programs — leaving a portion of their commission income in iPro’s accounts to be either remitted to the CRA or returned to them at tax time. Now that those accounts are frozen, is there a process in place for these registrants to recover those funds or redirect them to the CRA? Has RECO provided any guidance on how to proceed? 
RECO is aware of the issue of remittances of HST iPro was said to be holding on behalf of certain registrants, and has been working diligently to determine the options available to those who claim to be owed HST monies.

This work included reaching out to iPro for information to determine the scope of the issue, and its impact on registrants. We can share that to this point, iPro has not been able to provide RECO with basic information, such as sufficient records showing who it was holding HST for, and how much.

Due to the serious allegations against the iPro principles, and other creditors involved, the only path for the release of funds in this matter is through the courts. Given the iPro principles claims that they are attempting to resolve this HST issue, RECO has urged them to prepare the necessary materials and schedule a hearing to advocate for the release of funds.

If you believe you are owed HST by iPro, you are considered a creditor, and are well within your rights to also approach the principals of the brokerage to request they address this issue.

Will this happen again? What is being done to prevent it?
The iPro matter was a serious and complex situation. RECO is taking concrete steps to reduce the risk of anything like this happening again, including assessing changes related to annual filings, trust account oversight and enhanced insurance programs.

RECO has also launched eight major transformation initiatives for 2026, including a:

• Culture renewal plan with a new performance management system,
• Regulatory modernization plan,
• Strengthened stakeholder engagement strategy focused on trust accounts, filings, insurance, and education,
• Digital and technology modernization roadmap,
• Financial sustainability strategy,
• Renewed governance approach,
• Public awareness campaign, and
• New strategic plan for 2027–2030.

These initiatives are designed to strengthen oversight, accountability, and early risk detection.