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Home Enforcement Recent regulatory actions Regulatory action publication guidelines

Issued date: March 4, 2026

1. Introduction

The Real Estate Council of Ontario (RECO) is committed to transparency and accountability in its role as Ontario’s real estate services regulator. To help consumers make informed decisions and promote public confidence in the regulation of the real estate services sector, RECO publishes information about its regulatory actions and outcomes under the Trust in Real Estate Services Act, 2002 (TRESA) and its regulations.

This guideline outlines RECO’s approach to publishing regulatory actions, including what information might be made public, how the information might be made public, and the principles that guide these decisions.

2. Purpose

The purpose of publishing regulatory actions and outcomes is to:

  • Promote consumer protection through accessible and transparent information about RECO’s regulatory activities.
  • Support public confidence in the integrity of the real estate profession and RECO’s enforcement processes.
  • Provide clarity on the types of regulatory outcomes that are published, where they are published and under what circumstances.
  • Ensure consistency and fairness in RECO’s approach to the publication and redaction of information.

3. Publication Principles

RECO’s publication practices are guided by the following principles:

  1. Transparency
    RECO is committed to making information about regulatory actions accessible and understandable to the public.
  2. Consistency
    RECO regularly posts updates on regulatory actions and outcomes, ensuring that the public has timely and transparent access to compliance and enforcement activities.
  3. Privacy and Proportionality
    RECO will publish information that is necessary to serve the public interest while protecting personal information that is not relevant to that purpose.
  4. Accountability
    Publication of decisions reinforces professional accountability within the real estate sector and demonstrates RECO’s role in upholding compliance with TRESA.
  5. Public Protection and Confidence
    Publication of regulatory actions helps protect the public, promotes confidence in RECO’s regulatory oversight and supports a safe and trustworthy real estate marketplace.
  6. Promotion of Compliance
    Transparent publication of outcomes serves as a deterrent to misconduct and encourages compliance with TRESA.

4. Authority

The requirement to make certain information about regulatory actions available to the public is set out in section 11 of O. Reg. 567/05 (the General regulation) and section 15 of O. Reg. 367/22 (the Discipline Committee regulation).

Section 11 of O. Reg. 567/05 (the General regulation) also provides the authority to publish any information that relates to a registrant, a former registrant, a director or officer of a brokerage or a person who is trading in real estate, if the registrar is of the opinion that making the information available to the public could assist in protecting the public.

5. Publication

RECO might publish information about regulatory actions and related outcomes on its website, including on the Regulatory Actions webpage and its public register (search for an agent or brokerage). Information that might be published includes, but is not limited to:

  • Referrals of matters to the Discipline Committee
  • Discipline Decisions and Orders
  • Proposals to revoke, refuse, suspend, or apply conditions to a registration
  • Charges and convictions for offences under TRESA
  • Immediate Suspension Orders
  • Freeze Orders

RECO may also publish related decisions or outcomes from other courts or tribunals such as the Licence Appeal Tribunal (LAT), and the Ontario Court of Justice, where relevant to RECO’s regulatory oversight.

RECO might share or publish regulatory actions in publications through other channels in addition to its website. This includes social media, news releases, email newsletters, bulletins and other public communications, as appropriate. Regulatory actions may also appear in publicly available third-party sources, such as The Canadian Legal Information Institute (CanLII).

Search engines, media platforms or private individuals may copy, index, or repost information that RECO publishes on its website or includes in public correspondence. As a result, regulatory actions might appear in internet search results or on external websites that are not operated by RECO.

Please note that RECO generally does not publish information about investigations that conclude without regulatory action and does not disclose details about ongoing investigations unless there is an urgent risk to the public.

6. Redaction of Information

RECO may redact information in order to:

  • Protect personal information that is not essential to understanding the nature or outcome of the regulatory action.
  • Comply with applicable privacy legislation, TRESA, and any other legislation or legal requirement governing confidentiality or disclosure.
  • Remove identifying details of third parties who are not subject to a related regulatory action, unless disclosure is legally authorized and in the public interest.
  • Reflect any tribunal orders or legal requirements restricting publication of specific information.
  • Ensure fairness in ongoing or related proceedings.

Commonly redacted information includes:

  • Personal Information of Third Parties (e.g., witnesses)
  • Bank account details of individuals and entities
  • Property addresses or information that identifies a property
  • Medical information
  • Social Insurance Numbers (SINs) and other government-issued identification numbers
  • Information relating to minors

Redactions may not be applied where disclosure is required or authorized by law, including by court or tribunal order.

7. Accuracy

Information published on RECO’s website related to regulatory outcomes is updated from time to time and subject to change. While RECO strives to ensure accuracy and completeness at the time of publication, the status of a decision or outcome may change due to appeals, reviews, compliance updates, or other legal or administrative developments. As such, the information available online may not reflect the most current status at the time of viewing.