Code of professionalism: inspections and investigations

RECO’s inspectors and investigators will: conduct themselves in a manner that promotes respect for the law; instills public confidence in their fairness and impartiality; conveys a professional image; reflects the high standards, character and demeanor expected of those entrusted with the compliance function; and ensures that the duties being performed are timely, consistent, impartial and courteous.

Elements of professionalism

Honesty and Integrity

Conducting duties in such a manner as to inspire confidence and respect for the position of public trust held by inspectors and investigators.

Confidentiality

Treating in confidence whatever an inspector or investigator sees, hears, or learns of which is confidential in nature, unless performance of duties or legal provisions require otherwise.

Respect

Treating businesses, registrants, and the public with respect by being courteous at all times and in all situations.

Objectivity

Performing all duties impartially and objectively, without favour or ill will, based on relevant legislation, regulations, standards, policies, procedures and on amassed evidence.

Timeliness

Conducting and concluding activities in a timely manner. 

Knowledge and competencies

Enhancing and improving the level of knowledge and competence of inspectors and investigators. 

Compliance and risk

Consider the public interest and the management of risk when planning and undertaking compliance activities. 

Service standards for professionalism

On initial contact, an inspector or investigator will:

• Introduce themselves and identify the statutory authority for the inspection or investigation
• Provide general information regarding the inspection or investigation
• Provide a contact number should further information or feedback be required