August 07, 2025
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RECO is committed to providing timely and effective assistance. Each quarter, RECO reports on a set of service standards and benchmarks related to application and complaint processing, as well as response times when contacting RECO by phone. Check out our most recent report on how RECO is performing against its targets on RECO’s website.
A recent case highlights the importance of disclosing when a brokerage has both a seller client and one or more buyer clients in the same trade, even if the clients are represented by different representatives. Failure to disclose can result in penalties under the Trust in Real Estate Services Act, 2002 (TRESA).
The discipline panel found that the seller’s agents failed to notify all buyers involved in the trade that their brokerage was in multiple representation and that they were representing a competing buyer client’s offer. The panel found a breach of s. 17 of the REBBA Code of Ethics and ordered a fine of $10,000 for each of the seller’s agents, along with a requirement to complete an educational course.
It is important to note that designated representation was not in effect when this case occurred, as it pre-dated the introduction of TRESA.
Though the above case occurred while REBBA was in force, it’s important to understand how the scenario is handled under TRESA. First and foremost, a brokerage or designated representative is prohibited from representing more than one client in a trade unless:
When these criteria have been met, multiple representation under TRESA can arise in two situations:
In this case, one of the seller’s agents was engaging in multiple representation. However, it is not just multiple representation by an agent that requires disclosure to other parties, a brokerage has important disclosure obligations:
The TRESA obligations arise from the General Regulation O. Reg. 567/05
Disclosure of multiple clients to buyers
22.0.3
More information can be found in RECO’s bulletins on Multiple representation and Disclosures, consents, and acknowledgements.
The professional liability insurance program administered by RECO provides essential protection for you and your clients. All registrants must be insured under the professional liability insurance program.
Additional coverage was secured this year, and the annual fee has remained unchanged since 2022.
NEW: The policy limit for the errors and omissions coverage increases effective September 1, 2025, to $2 million per claim (up from $1 million) and to $4 million annually (up from $3 million).
The deadline for registrants to make their annual $500 payment on MyWeb is August 22, 2025. Please visit RECO’s website to access additional information about your professional liability insurance renewal.
To ensure you receive all important information about this year’s insurance renewal, please be sure your email address and other information are up to date on MyWeb..
Real estate boards and associations are reporting that more agents are providing services to landlords and tenants in rental transactions.
Rental transactions account for very few complaints to RECO (see complaints breakdown in article below), and not all agents engage in rental transactions.
However, for those who do, it is essential to understand that the obligations under the Trust in Real Estate Services Act, 2002 (TRESA) apply to agents' actions. The obligations at a high level are set out below.
RECO shared more about registrant obligations in rental transactions in For the Record in October 2024 and again in December 2024.
Accuracy in property listings is imperative for agents and their clients, and misrepresentation puts agents and their clients at risk.
Misrepresentation refers to false or misleading information about a client’s property, including its size or condition. Misrepresentation can also occur when the proximity or sightlines of a client’s property is inaccurately advertised in a listing, such as proximity or access to waterfront or green space or view of the water. Engaging in or being a party to misrepresentation is prohibited under the Trust and Real Estate Services Act, 2002 (TRESA), and registrants who participate in this conduct may be subject to enforcement action.
Approximately 12 per cent of complaints include a reference to misinformation. It’s important to understand how frequently this is of concern to buyers and sellers and how to prevent such complaints.
9 - The 2024 data is based on complaints closed during the year; a single complaint may involve multiple categories and therefore the total does not add up to 100 per cent.
Registrants should exercise the utmost care to confirm the accuracy and completeness of the property details that seller clients share with them.
To ensure advertisements for clients’ properties are in compliance with the law, registrants should take the following steps:
Remember: Misrepresentation of information, even if it’s false information from a seller or published accidentally, is still misrepresentation and is not exempt from the law.
For more information, read RECO’s bulletin on Professional conduct.
The Government of Ontario recently introduced a reduced property tax rate for eligible farmland owners.
For eligible applicants, land and buildings used for residential purposes will be taxed at the municipality’s residential tax rate, while the remainder of the farmland on the property will be taxed at no more than 25 per cent of the residential tax rate.
Farmland owners must meet specific eligibility criteria, including:
The farm property class tax rate program is administered through Agricorp. Clients with farmland properties should visit the Agricorp website to determine their eligibility and apply to the program.
RECO has received some questions regarding the MyRECO Certificate mobile app, which registrants had previously used to display their registration certificates on their mobile devices.
With upgrades to mobile operating systems, this app only functioned on some devices and did not work for everyone. Registrants who have already downloaded the app and have been using it successfully on their mobile phones can continue to do so.
The app was removed from the iPhone App Store and the Google Play Store in February 2024, and RECO is assessing its future approach.
In the meantime, registrants have two ways to present their registration with RECO:
Based on registrant feedback on where they might need more information and support on how to comply with the Trust in Real Estate Services Act, 2002 (TRESA) in real-life situations, RECO has developed a series of short videos.
The videos include more information on:
Hosted by RECO Registrar Joseph Richer, each video features the unique perspectives of the regulator, agents, brokers of record, and a real estate lawyer on how they address the topics above in their day-to-day activities.
An additional video shares some perspectives on the RECO Information Guide and its utility for registrants:
Questions? Contact RECOStakeholderRelations@reco.on.ca
Registrants must share the RECO Information Guide with potential clients before providing services or assistance. Thanks to feedback from registrants, RECO is pleased to introduce new black and white, printer-friendly versions of the guides for agents who want to produce a printed version or have clients who want to save ink when printing it for themselves.
Our printer-friendly guides include:
The RECO Information Guide online sharing tool can also be accessed directly from RECO’s primary website.
Be sure to bookmark: reco.on.ca/recoinformationguide.
Starting this month, individuals pursuing a career in Ontario’s real estate services sector will have more choice in where they begin their education. As part of RECO’s move to a multiple-provider education model, four post-secondary institutions have been authorized to deliver real estate education programs:
The institutions will begin accepting new learners this summer, offering greater accessibility and flexibility across the province while upholding RECO’s high standards for real estate education.
In addition, Meazure Learning was announced last fall as RECO’s new independent exam provider. This shift to a single exam provider supports a more consistent and secure experience for learners no matter which education provider they choose.
All providers are offering fully integrated TRESA content across all courses, simulation sessions, and exams. These updates reflect RECO’s ongoing commitment to modernizing real estate education in Ontario and ensuring a strong foundation for future agents and brokers.
For more information on education, program registration dates, educational competency profiles, and more, visit reco.on.ca/learners/about-real-estate-education-in-ontario.
RECO’s office will be closed on Monday, September 1, 2025 for the Labour Day statutory holiday.
RECO’s annual registrant survey – conducted by Ipsos, a leading independent research firm – allows RECO to better understand registrants’ perspectives.
Registrant feedback is important to RECO. The survey is a valuable tool that helps RECO understand what’s working well and where a different approach may be needed. As always, the input provided will help inform future initiatives and guide RECO’s efforts to better support registrants and uphold consumer protection in Ontario’s real estate services sector.
RECO’s 2025 registrant survey closed on July 8, 2025. Thank you to all the registrants who took the time to share their input. RECO looks forward to sharing the survey results later this year.
Thank you to everyone who participated in RECO’s Annual General Meeting (AGM) on May 29. The AGM recording is available for viewing on RECO’s website, where registrants can also find a Q&A for questions not answered at the meeting.