Complaints against RECO

To be a modern regulator, RECO must be open and accessible to the public. Just as RECO expects real estate salespeople, brokers and brokerages to provide competent, professional and ethical service, we hold ourselves to that same expectation. If you believe we have fallen short of our service standards, RECO encourages you to contact us.

RECO staff will review two main types of concerns: complaints regarding regulatory decisions (including complaints about registrants, education, registration and discipline outcomes) and complaints about general customer service.

Complaints regarding regulatory decisions

RECO’s Registrar, Joseph Richer, oversees all regulatory decisions. If your complaint concerns a regulatory decision, please contact him at information@reco.on.ca.

Complaints regarding general customer service

If your customer service matter was not addressed to your satisfaction through our escalation process, please contact us:

• Email: service@reco.on.ca
• Mail: RECO, 3300 Bloor Street West, Suite 1400, West Tower, Toronto, ON Canada M8X 2X2
• Your concern will be reviewed by the appropriate member of RECO’s Senior Management Group.

Note: A total of 26 regulatory-related queries were received at service@reco.on.ca and were excluded as they were not related to RECO service and were handled within the regulatory escalation process.